Terms of service

Terms of service

By placing an order with Bobby & Willow you agree to these terms.

Personalized products

Our pieces are made to order from photos you provide. You confirm you have the right to use the photos you upload. We may decline photos that infringe copyright or contain unlawful content, and will contact you for a replacement photo.

Photo review

A team member reviews each photo before production. If a photo is too low-resolution to print beautifully, we'll email you before making your piece.

Production & delivery

Made-to-order pieces enter production after photo review and typically arrive within the timeframe shown at checkout. Delivery estimates are estimates, not guarantees.

Returns

See our Refund Policy: free remakes for photo issues and a 30-day money-back guarantee.

Limitation of liability

Our liability is limited to the amount you paid for your order.